Business Development Executive

Business Development Executive

Job Description:

Our growing Pharma business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Duties and Responsibilities:

(Salary -2.5 lakh per annum onwards)

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Qualifications and skills:

  • MBA or Pharma Experience 
  • Active listening, 
  • Empathy, 
  • Problem-solving and communication
  • Self-Control
  • Taking Responsibility
Benefits: Food provided
Job Type: Full Time
Schedule: Day Shift
Job Location: Bengaluru
Address: No .194. Site No 74-75. Bertana Agarahara. Hosur Rd. behind Metro wholesale. Bengaluru. Karnataka - 560100
Contact HR (WhatsApp): 9740126668

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